Privacy Policy

Operated by KABBI BUSINESS SERVICES, Lagos, Nigeria · Last updated 18 July 2026

Kabbi provides AI-powered customer conversation and booking services to businesses ("clients") over messaging channels including WhatsApp, Instagram, and Facebook Messenger. This policy explains what information we process when you interact with a business powered by Kabbi, or when a business uses the Kabbi platform.

Information we process

• Conversation data: messages you exchange with a Kabbi-powered business, your messaging profile name, and your phone number or messaging ID, processed to respond to your enquiries and manage your bookings.
• Booking data: details you provide to make a reservation: name, dates, party size, and contact number.
• Payment references: when you pay a business through a payment link, the payment is processed by the payment provider (e.g. Paystack) on the business's own account. Kabbi never receives or stores your card details.
• Business account data: for clients, business details, staff contact numbers, and product catalogues supplied during onboarding.

How we use it

• To answer enquiries and manage bookings on behalf of the business you contacted.
• To notify the business's staff about bookings, payments, and requests for human assistance.
• To let businesses view and continue their own customer conversations.
• We do not sell personal information, use it for third-party advertising, or contact you outside the conversation you started, except for messages related to your bookings.

AI processing

Conversations are processed with AI language-model services (Anthropic Claude) to generate responses. Message content is shared with these processors solely to produce the reply and is subject to their data-processing terms.

Storage and security

Data is stored encrypted in transit and at rest with our cloud database provider. Webhook traffic is cryptographically verified. Access to conversation data is limited to the business you messaged and authorised Kabbi operators.

Retention and deletion

Conversation and booking records are retained while the related business remains a Kabbi client, and for up to 12 months afterwards. To request deletion of your data, contact us with the phone number you messaged from (see below) and we will remove your conversation and booking records within 30 days.

Data deletion requests

Message "DELETE MY DATA" to the business number you contacted, or email kenechukwunwoye6@gmail.com stating the phone number involved. We will confirm completion.

Contact

KABBI BUSINESS SERVICES · 16 Oyebajo Street, Lagos, Nigeria · kenechukwunwoye6@gmail.com